Right of withdrawal:

The Customer has the right to cancel this contract within fourteen days without explanation.

The cancellation period is fourteen days and commences

  • as soon as the customer or a third party who has been specified by the customer and is not the freight carrier has received the goods

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  • in the event of a contract for multiple goods that the customer has ordered as part of a single order and that are delivered separately, as soon as the Customer or a third party who has been specified by the customer and is not the freight carrier has received the last item

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  • in the event of a contract for the delivery of an item in multiple partial consignments or parts, as soon as the Customer or a third party who has been specified by the customer and is not the freight carrier has received the last partial consignment or last part.

To exercise their right to cancel, the Customer must inform Recytex of their decision (for contact details, see (3)) by sending a clear declaration (e.g. via post, fax or email) of their intention to cancel this contract. The Customer can for this purpose use the sample cancellation form attached as Appendix 2, but this is not essential.

The cancellation deadline shall be considered met if the Customer sends their declaration of their intention to exercise their right to cancel prior to the expiry of the cancellation deadline.

Recytex will immediately confirm receipt of the cancellation on a durable data storage medium.

Exclusion of right to cancel:

Under § 312g para. 2 BGB, sentence 1, nos. 1 and 4, in the following two instances the Customer shall have no right to cancel:

  • where the contract is for the supply of goods that are not pre-manufactured and for the manufacture of which the Customer must provide their own individual preference or specification or that are clearly intended to meet the Customer's personal requirements;
  • where the contract is for the supply of goods that, subsequent to delivery and on the basis of their properties, are combined inseparably with other goods.

If the Customer does not know whether these criteria are met in the case of their order, the Customer can contact Recytex and cancel the contract on a precautionary basis by the deadline specified above.

Consequences of cancellation

If the Customer cancels this contract, any payment received is to be reimbursed within 14 days.

Recytex shall immediately and within fourteen days of receipt of notification of cancellation of contract repay all payments received from the Customer, including delivery costs but not including any additional costs arising from the Customer having selected a delivery method different from the standard cheapest delivery offered by Recytex. Unless expressly agreed otherwise with the customer, Recytex shall repay the Customer's payments using the same payment method that the Customer used for the original transaction. In no cases shall this repayment incur a fee. 

Recytex can withhold repayment until the goods are returned to it or until the Customer provides proof that the goods have been dispatched within fourteen days of the Customer having informed Recytex of the cancellation of contract.

This shall not apply if Recytex has offered to collect the goods, in which case the Customer shall not be obliged to return the goods received.

The costs of return carriage shall be borne by Recytex. If at the point of formation of contract the goods have been delivered to the Customer's place of residence, Recytex shall collect them at its own cost if they are such that they cannot be returned by post.

The Customer shall pay compensation for any loss of value if such loss is attributable to handling of the goods beyond that required for inspection of their properties, attributes and operation.

If you wish to cancel the contract, you can use this form, which you should then send to us by post, fax or email attachment. Please delete the parts that not apply.

Sample cancellation form:


Recytex GmbH & Co. KG

Heiligenstraße 75

41751 Viersen

I/we hereby cancel he contract concluded by me/us for the sale of the following goods:

The goods were ordered/received on:

Name of customer(s):

Address of customer(s):

Signature of customer – paper submission only



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Operator of recytex-shop:

Recytex GmbH & Co. KG
Heiligenstraße 75
D - 41751 Viersen
Tel.: 0049 (0) 2162 / 95 83 - 0
Fax: 0049 (0) 2162 / 95 83 - 49


Recytex GmbH & Co. KG, head office: Viersen
District court:Mönchengladbach HRA 5333
Personally liable partner: Recytex Verwaltungs- GmbH
District court Mönchengladbach HRB 9980
Managing director: Jens Dierksen

Sales tax ID no.: DE811541349
Tax no.: 5102/57066/0321