Delivery and shipping costs

Your shipping package

Dispatch costs include loading and packaging fees as well as carriage costs. Loading fees are fixed, while transport costs vary according to weight of package. We recommend combining multiple articles together in one order. We cannot combine two separate orders and dispatch costs are calculated separately for each order. Packages are sent at customer's own risk, although fragile items will be handled with care.

Freight, delivery and dispatch costs:

Should the Customer collect the goods ex works, the costs specified below shall no longer apply. For the dispatch of goods, the following costs shall apply:

Domestic delivery:

€9.95 gross (i.e. incl. statutory VAT at 19%).

For deliveries involving cash on delivery, a further one-off collection fee of €12.00 gross (i.e. incl. statutory VAT at 19%).

Zone 1 (for a list of Zone 1 countries, see Appendix 1 at the end of these GTC):

€9.95 gross (i.e. incl. statutory VAT at 19%). Payment on delivery is not available for countries in EU Zone 1.

Zone 2 (for a list of Zone 2 countries, see Appendix 1 at the end of these GTC):

€19.95 gross (i.e. incl. statutory VAT at 19%). Payment on delivery is not available for countries in Zone 2.

Zone 3 (for a list of Zone 3 countries, see Appendix 1 at the end of these GTC):

€16.76 net.

For goods with a value exceeding €1,000.00, a fee of €40 net shall in addition to the dispatch fee be charged for the issue of customs documents. 

For the import of goods to countries in EU Zone 3, import sales tax is additionally due, which the purchaser must pay to the freight agent on delivery of the goods. This tax is determined by the sales tax applicable in the country of receipt at the time of import.

Payment on delivery is not available for countries in Zone 3.

Zone 4 (Spanish Islands (Balearics) – see Appendix 1 at the end of these GTC):

€99.00 gross (i.e. incl. statutory VAT at 19%).

Payment on delivery is not available for countries in Zone 4.

All other countries:

As orders for goods for the online shop cannot be placed from countries outside EU Zones 1, 2, 3 and 4, delivery charges for these countries do not apply.

As at: October 2017

Appendix 1: 

List of countries by Zones:

Domestic country: Germany

Zone 1: Austria, Belgium, the Netherlands, Luxembourg, Denmark, Poland, Czech Republic, Slovakia.

Zone 2: Spain (mainland), Italy, France, Sweden, Portugal, Greece, Ireland, Finland, UK.

Zone 3: Liechtenstein, Switzerland.

Zone 4: Spanish Islands (Balearics).

Non-EU countries: All countries except Germany and the countries in EU Zones 1, 2 and 3 and the Spanish Islands (Balearics).